Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, takes physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Georgela-Mariana Cucuiet, Greuner Brook 1, 21271 Hanstedt, Deutschland, office@cleosdeco.com, +49 1512 0734697) of your decision by an unambiguous statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of standard delivery, without undue delay and no later than 14 days from the day on which we are informed about your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest. You shall send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal. You bear the direct cost of returning the goods.

Exceptions

The right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalised (Sec. 312g (2) No. 1 BGB / Romanian OUG 34/2014 art. 16 lit. c). Custom-commissioned dolls fall under this exception.

Model withdrawal form

To: Georgela-Mariana Cucuiet, Greuner Brook 1, 21271 Hanstedt, Deutschland, office@cleosdeco.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
— Ordered on (*) / received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.